Job Title: UX Interaction / Visual Designer
Domain: Banking
Job Location: Minneapolis, MN 55402
Position Type: Hybrid: 3 Days Per Week in Office Required
Working Hours 8-5
Duration: 12+ months on contract with possible extension
Pay Range: $70/hr to $78/hr
Top Requirements:
- 5+ years of visual design.
- 5+ years working within an agile team.
- 5+ years of interaction design.
Additional Details:
- The candidate will be creating experiences for our Consumer Deposits Servicing team working on a variety of projects.
- The team focuses on authenticated customer experiences on both responsive web and native platforms.
Job Description:
- Experience Designers at Client are customer obsessed in developing human-centered experiences that provide personalized, clear, helpful, and inclusive digital plus human solutions for our customers.
- Experience designers consider the why, what, and how of product use to help identify where user needs intersect with business goals across the entire user journey.
- Leverages human-centered design methods (design-thinking, service design, research/insights, etc.) to plan, create, and present persuasive, engaging, and strategic ideas that influence product roadmaps and demonstrate a solution's potential for success.
- Performs competitive analysis of direct/indirect competitors and monitors the marketplace for new trends to inform the research and design process.
- Partners with Accessibility (sometimes shortened to A11Y) Experience Designers ensure that prospects and customers (internal and external) with disabilities experience the same level of service and functionality as those without disabilities.
- The ideal candidate will apply existing guidelines, laws, regulations, and best practices to projects that exceed customer expectations while solving for business needs.
Essential Functions:
- Collaborate with teams to determine road maps to reach desired results.
- Assist with research and coordination of response to consumer feedback.
- Actively participate in design and testing protocols.
- Collaboratively partner with Experience Design peers (Experience Designers and Content Experience Designers) and partner UX Researchers to create world class customer experiences
- Develop guidelines for architects, designers, and developers to aid in compliance with the current version of the Web Content Accessibility Guidelines (WCAG).
- Engage in quality audits and assist with remediation roadmaps where necessary.
- Partner with business analysts, developers, accessibility consultants, testers, product owners and compliance specialists to translate requirements into experience architectures
- Reviews artifacts and deliverables from peers to ensure they accurately represent or improve upon the Client layout, design, and interaction patterns
- Remain abreast of trends and developments in web, application, and software accessibility / inclusion.
- Formally observe user interviews and usability sessions
- Work concurrently on multiple tasks or projects in an agile environment
Basic Qualifications:
- Bachelor's degree, or equivalent experience
- 5 to 10+ years of related work experience
Preferred Skills/Experience:
- Knowledge of user experience design best practices, interactive design principles, guidelines, and relevant policies, including current web accessibility standards.
- Experience in the appropriate use of ARIA markup desired
- Familiarity of design thinking process and framework, and familiarization with workshop and co-creations desired
- Experience with user-centered design from concept to delivery
- Experience working in a cross-channel environment, including desktop/laptop, mobile, devices and brick-and-mortar locations. Internal facing systems experience a plus.
- Experience collaborating with large teams
- Great communication, facilitation, and presentation skills
- Ability to problem-solve and work independently
